Support
Last updated October 21, 2026
Questions, a bug, or an idea? Email support@biovalley.ma. We read every message and reply as soon as we can. Please don’t send readings or other health details by email.
Common questions
How do I log a reading?
Measure with your monitor or meter, then tap + on the Today screen and enter the numbers.
How do I average two or three blood pressure readings?
After entering the first reading, tap Add Another Reading. The app saves the average and keeps each reading in the report.
How do I share a report with my doctor?
Open the Report tab, pick a period and tap Share PDF. You can print it, email it or AirDrop it.
Apple Health doesn’t show blood pressure in the permission screen
Some iOS versions leave blood pressure out of that screen. Open the Settings app → Health → Data Access & Devices → BP & Sugar Log, and turn on Systolic and Diastolic Blood Pressure.
How do I move my data to a new phone?
On the old phone, open Settings → Backup and sign in to turn on the backup. On the new phone, sign in with the same account during setup and your history comes back.
How do I restore a purchase or cancel Pro?
To restore, open Settings in the app and tap Restore Purchases. To cancel, open the Settings app on your iPhone → your name → Subscriptions.
How do I delete my data?
To delete the backup and your account: Settings → Backup → Delete Account. To delete everything on the phone, delete the app.